Privacy Policy
Last updated: September 12, 2026
1. Introduction
metriX is a social media monitoring and analytics platform for organizations. This policy explains how data is processed when you use metriX or connect supported social media accounts.
2. Data We Process
We may process account and project information, social media identifiers, public or API-authorized content, engagement metrics, and authorization data required to provide the service.
3. Connected Platforms
Third-party accounts are connected through provider authorization such as OAuth. metriX uses only permissions approved by the user for available monitoring and analytics functions.
4. Use of Data
Data is used to provide analytics, sentiment analysis, insights, reports, alerts, synchronization, automation, security, and service reliability.
5. Tokens and Credentials
Access tokens and authorization credentials are treated as sensitive information and are not displayed to other users.
6. Data Sharing
We do not sell personal data. Necessary infrastructure and technology providers may process data only as required to operate the service and meet applicable requirements.
7. Retention and Deletion
Data may be retained while needed to provide the service or for legitimate permitted purposes. Users can disconnect supported accounts, and deletion of a project or account may remove associated data subject to applicable requirements.
8. Security
We apply appropriate technical and organizational measures to protect data, although no electronic storage or transmission method can guarantee absolute security.
9. Third-Party Services
Use of connected social platforms is also governed by each provider's terms and privacy policies. Available data and permissions may change according to provider policies and APIs.
10. Contact
For privacy questions, please contact us through the official contact channels published on the metriX website.